Implementation Specialist
Core
Lead customer projects from kickoff to completion, ensuring delivery on time and within budget while driving technology adoption and customer success.
Role type
Senior Implementation Specialist (Project Management & Customer Success)
Builds
Customer project delivery, OpenBlue Employee software implementations, and system configurations
Domain
Smart buildings, facility management, SaaS implementation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Project management, SaaS implementation, software/system configuration, business analysis, requirements gathering, stakeholder management, conflict resolution, user training, AutoCAD
Preferred skills
Bachelor's degree, 3+ years project management experience, AutoCAD proficiency
Technologies
OpenBlue Employee, AutoCAD
Responsibilities
Define project scope, objectives, and success criteria; facilitate kick-off meetings to gather requirements; lead project delivery phases; monitor progress and mitigate risks; serve as primary liaison between customers and engineering teams; configure surveys and platform settings; train users on system capabilities; create floor plan images; maintain project documentation.
Seniority
Mid-Senior, hands-on IC
