Quality Technician
Core
Ensuring quality in warehouse operations by investigating customer complaints, analyzing data, and implementing corrective actions.
Role type
Warehouse Quality Analyst
Builds
Optimized warehouse processes and customer satisfaction
Domain
Logistics / Supply Chain
Deliverable
dashboards & analysis
Required skills
Root cause analysis, data analysis, complaint handling, process improvement, WMS knowledge, Lean/Six Sigma methods
Preferred skills
Logistics/Supply Chain degree, English fluency
Responsibilities
Investigate and resolve customer and quality complaints, perform root cause analyses, analyze quality data and operational KPIs, identify trends and risks, prepare quality reports, support product recalls, collaborate with Operations and suppliers
Seniority
Mid-level, hands-on IC
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