HVAC Customer Technical Support Rep 3
Core
Manage end-to-end warranty claim processes, analyze field failures to identify root causes, and provide technical guidance for chiller systems.
Role type
Senior HVAC Technical Support & Warranty Management Specialist
Builds
Warranty claim settlements, product reliability improvements, and technical training programs for field service teams
Domain
Building technology / HVAC / Chiller systems
Deliverable
client delivery | dashboards & analysis | infrastructure
Required skills
Warranty claim management, root cause analysis, chiller system troubleshooting, technical training delivery, service coordination, process compliance
Preferred skills
Data-driven reporting, preventive action planning, cross-functional team collaboration
Technologies
Chiller systems, SCC kits, warranty management systems
Responsibilities
Manage end-to-end warranty claim processes and verify claims per company terms; Analyze field failures and coordinate with factory teams to improve product reliability; Conduct technical training programs for field service engineers on chiller installation and commissioning; Ensure timely resolution of customer technical issues and service requests; Prepare monthly and quarterly warranty performance reports; Support continuous improvement initiatives in warranty and service processes
Seniority
Senior, hands-on IC
