Product Tech Support Eng III
Core
Provide Tier II technical support for chiller products to Field Sales & Service organizations, focusing on troubleshooting refrigeration cycles and resolving escalated cases.
Role type
Senior IC Product Technical Support Engineer (HVAC/Chillers)
Builds
Technical service bulletins, service letters, and updates to the Solutions Database
Domain
Building systems / Thermal management / HVAC&R
Deliverable
client delivery
Required skills
Troubleshooting refrigeration cycles, HVAC&R product knowledge, complex system problem analysis, Microsoft Suite proficiency, data mining for defect analysis
Preferred skills
Experience with water-cooled chillers, knowledge of air-conditioning duty on BE equipment
Technologies
Microsoft Word, Excel, Access, PowerPoint
Responsibilities
Provide day-to-day technical support via call tree, email, and site visits; manage technical escalations from Tier I; create and maintain technical service literature; support regional territories for escalated cases and warranty claims; drive product reliability through continuous improvement; support on-site audits of plants and customer sites.
Seniority
Senior, hands-on IC
