Tier II Product Technical Support Engineer (remote)
Core
Provide technical support for chiller products to Field Sales & Service organization, troubleshooting refrigeration cycles and managing escalated cases.
Role type
Tier II Product Technical Support Engineer
Builds
Technical service bulletins, service letters, and updates to the Solutions Database
Domain
HVAC&R, thermal management, building systems
Deliverable
client delivery
Required skills
troubleshooting refrigeration cycle, HVAC&R product knowledge, complex product system problem solving, Microsoft Suite proficiency
Preferred skills
water-cooled chiller expertise, site audit support
Technologies
Microsoft Word, Excel, Access, PowerPoint
Responsibilities
Provide day-to-day technical support via call tree, email, and site visits; create and maintain technical service bulletins and service letters; support regional territories for escalated chiller technical support cases and warranty claims; drive product reliability through the Continuous Improvement Process; manage Technical Escalations from Tier I; provide technical support to on-site audits of BE plants, suppliers, and customer sites.
Seniority
Mid-Senior, hands-on IC
