IT Support Technician
Core
Installing, repairing, and maintaining desktop/laptop hardware, software, peripherals, and printers while providing 1st line technical support and troubleshooting network connectivity issues for end users.
Role type
Senior IT Support Technician (Hardware/Software/Network)
Builds
Maintained PC assets, configured cellular phones, and supported end-user computing environments
Domain
IT Infrastructure / Hardware Support
Required skills
PC architecture knowledge, Windows 10/11 administration, Active Directory, Mac OS, Android, iOS, PC imaging processes, hardware troubleshooting, network connectivity troubleshooting, vendor management
Preferred skills
Microsoft Certified Systems Engineer (MCSA), on-the-job training capability, process improvement, initiative in problem resolution
Technologies
Windows 10, Windows 11, Active Directory, Mac OS, Android, iOS
Responsibilities
Install, repair, and perform preventative maintenance on personal computers and related systems; Configure cellular phones for end users; Install software, patches, and updates on desktops and laptops; Troubleshoot software and hardware failures and identify network problems; Assist Network Administrator/Analyst with end-user network-related issues; Interact with vendors to facilitate hardware repairs; Maintain accurate tracking of all supported PC assets
Seniority
Senior, hands-on IC