Senior UX Researcher
Core
Conducting usability studies, user interviews, and heuristic evaluations to support business and IT teams in developing web and mobile applications.
Role type
Senior UX Researcher
Builds
Usability insights and actionable recommendations for mid-scale web and mobile projects
Domain
Financial services / User Experience
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
User research planning, quantitative and qualitative research methods, usability study design, heuristic evaluation, user interview facilitation, contextual inquiry, data analysis, presentation of findings, stakeholder management, mentoring
Preferred skills
Familiarity with Qualtrics, Medallia, user testing tools
Technologies
Mobile Web
Responsibilities
Plan, design, and conduct user research and usability studies; conduct user interviews and contextual inquiries; analyze and present findings to design teams and decision makers; develop actionable recommendations based on user needs; educate project teams on usability value; identify usability opportunities; present insights to leaders to secure adoption of recommendations; build usability principles across the organization; train and mentor junior staff.
Seniority
Senior, hands-on IC with mentorship responsibilities