Infrastructure Support Engineer
Core
Design scalable IT infrastructure, automate service delivery, and provide Tier 2 technical support for enterprise environments.
Role type
Senior Infrastructure Support Engineer (IC)
Builds
Scalable IT infrastructure, system monitoring tooling, and automated service delivery pipelines.
Domain
Enterprise IT Operations, Cloud Infrastructure, Financial Services
Required skills
Cloud platforms (AWS, Azure), Container orchestration (Docker, Kubernetes), OS administration (Windows Server, Red Hat Linux, VMware), Database management (SQL Server, Oracle, PostgreSQL, MySQL), Network protocols (TCP/IP, DNS, DHCP), ITSM tools (ServiceNow, Jira), Monitoring tools (Dynatrace, Splunk, Datadog, CloudWatch), Disaster recovery, SAN/NAS storage
Preferred skills
z/OS support, Batch processing, CI/CD pipelines, Risk management, Mentoring
Technologies
AWS, Azure, Docker, Kubernetes, ServiceNow, Jira, Dynatrace, Splunk, Datadog, CloudWatch, VMware, Linux, Windows Server, SQL Server, Oracle, PostgreSQL, MySQL, TCP/IP, DNS, DHCP, SAN, NAS
Responsibilities
Design scalable IT infrastructure and implement system changes; Independently troubleshoot and resolve complex production technology issues; Analyze complex outages and recommend solutions; Develop software-defined infrastructure as code within CI/CD pipelines; Provide Tier 2 technical and operational support for enterprise infrastructure; Troubleshoot issues across servers, OS, virtualization, cloud services, storage, networking, and databases; Support incident response and infrastructure stability initiatives.
Seniority
Senior, hands-on IC