Help Desk Specialist
Core
Provide responsive technical support and troubleshoot issues for small business clients via a help desk, covering networking, Windows, and cloud services.
Role type
Help Desk Specialist (System Support Technician)
Builds
Technical support solutions for small business clients
Domain
IT Services / Managed Services Provider
Deliverable
client delivery
Required skills
networking fundamentals, Windows troubleshooting, Active Directory, Office 365, Entra/Azure AD, Group Policy, TCP/IP, firewall configuration
Preferred skills
MSP background, modern cloud and cybersecurity knowledge, problem-solving, critical thinking
Technologies
Active Directory, Azure, Office 365, TCP/IP, Windows
Responsibilities
Handle incoming tickets and troubleshoot issues across networking, Windows, and cloud services; contribute to documentation and process improvements; participate in internal meetings, ticket cleanup, and triage; deliver high-quality technical support to clients.