Commerce Experience Lead
Core
Lead customer onboarding, activation, and growth for Stord's Commerce software suite, helping DTC and B2B brands achieve value quickly.
Role type
Senior Customer Success Manager (Commerce)
Builds
Commerce software platforms for order management, pre- and post-purchase experiences, and warehouse management
Domain
Ecommerce / DTC / B2B / Logistics Technology
Required skills
Customer success management, onboarding and activation, usage tracking, customer health measurement, product demonstrations, ROI analysis, complex relationship management, solution development
Preferred skills
Experience with Shopify, familiarity with post-purchase/checkout technologies, ability to learn complex software quickly, data-driven approach
Technologies
Salesforce, Shopify
Responsibilities
Serve as primary contact for customers using Stord Commerce suite, lead customers through onboarding and activation, configure products and troubleshoot basic issues, create scalable onboarding checklists and playbooks, identify revenue opportunities for renewals and expansions, track and optimize usage patterns and health scores, run ROI campaigns and prepare data-driven QBRs, resolve customer issues, develop new solutions to advance customer success
