Technology ServiceNow Administrator
Core
Administer, configure, and enhance the ServiceNow platform across ITSM, ITAM, SecOps, Employee Center, and ITOM modules to support firm operations.
Role type
Senior ServiceNow Platform Administrator
Builds
ITSM processes, ITOM capabilities, self-service portals, and platform integrations
Domain
Legal services / Enterprise IT Operations
Required skills
ServiceNow platform administration, ServiceNow module configuration (ITSM, ITAM, SecOps, ITOM), ServiceNow scripting (JavaScript, Glide API, Flow Designer), REST/SOAP API integration, ITIL principles, Agile facilitation, requirement gathering
Preferred skills
Experience with AI capabilities in ServiceNow, advanced platform analytics, complex enterprise environment management
Technologies
ServiceNow, JavaScript, Glide API, Flow Designer, REST APIs, SOAP, XML, JSON, ITIL
Responsibilities
Administer and configure ServiceNow platform modules including ITSM, ITOM, and Employee Center; Manage user access, security controls, and instance performance; Integrate ServiceNow with third-party systems using APIs; Facilitate Agile ceremonies and manage backlog refinement; Monitor platform health and troubleshoot technical issues; Develop reports and dashboards for operational insights
Seniority
Senior, hands-on IC
