Technical Support Engineer
Core
Install, maintain, and train television broadcast customers on Florical Systems products; provide 24/7 on-call support for hardware, software, and peripheral systems.
Role type
Technical Support Engineer (Broadcast Systems)
Builds
Customer support for television broadcast equipment and software
Domain
Broadcasting / Telecommunications
Deliverable
client delivery
Required skills
Hardware troubleshooting, software configuration, database management (SQL/MongoDB), networking fundamentals (TCP/IP, DNS, Wireshark), scripting (PowerShell/Python), virtualization, Windows Server administration
Preferred skills
Television broadcast engineering experience, cloud platform experience, customer issue tracking systems (ServiceNow/Jira)
Responsibilities
Install and configure hardware/software on-site and remotely, troubleshoot interfaces and business systems, handle support tickets and resolve complaints, edit configuration files and databases, communicate via ticketing/phone/video/chat, document service work, perform on-site customer training
Seniority
Individual Contributor
