Operations Experience Manager
Core
Store leadership role responsible for executing store standards, leading order fulfillment, managing customer service, and performing Manager on Duty functions.
Role type
Senior retail operations manager (store level)
Builds
Store operations, customer experience, and fulfillment workflows
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
Store operations management, order fulfillment, customer service leadership, team coaching, safety compliance, inventory management, conflict resolution, performance management, opening/closing procedures
Preferred skills
Big box retail experience, home improvement industry knowledge, merchandising experience
Technologies
HDPhone, Bravos, Homers
Responsibilities
Lead Order Fulfillment team for picking, staging, and loading; audit receiving procedures and implement Shrink Action Plans; perform Manager on Duty functions including opening/closing and register balancing; coach and train associates on policies and safety; resolve customer concerns and drive service culture; monitor staffing and manage attendance; conduct safety walkthroughs and enforce safety standards.
Seniority
Senior, hands-on IC