Operations Experience Manager
Core
Store leadership role executing store standards, leading order fulfillment, managing customer service, and performing Manager on Duty functions.
Role type
Senior IC retail operations manager
Builds
Store operations, order fulfillment workflows, and customer service experiences
Domain
Retail / Home Improvement
Required skills
operational execution, team leadership, safety compliance, customer service, inventory management, performance coaching, conflict resolution, scheduling
Preferred skills
big box retail experience, home improvement industry knowledge, merchandising experience
Technologies
HDPhone, Bravos, Homers
Responsibilities
Lead order fulfillment and receiving processes; coach associates on safety and service; perform opening/closing and MOD duties; audit delivery orders for quality; manage staffing and attendance; resolve customer concerns
Seniority
Senior, hands-on IC