CUSTOMER EXPERIENCE MANAGER
Core
Pro Experience Manager leads the Pro customer experience, overseeing service standards, inventory execution, and operational processes for professional customers at The Home Depot.
Role type
Store leadership team member (Pro Experience Manager)
Builds
Efficient Pro customer flow, accurate deliveries, and high service standards for professional customers
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
Service leadership, inventory management, performance coaching, safety compliance, operational execution, conflict resolution, team alignment, merchandising strategy
Preferred skills
Big box retail leadership experience, home improvement industry knowledge
Technologies
hdPhone learning tools, Bravos, Homers
Responsibilities
Model and coach service standards for Pro customers, manage Pro area inventory and deliveries, provide performance coaching and talent development, enforce safety procedures and correct hazards, execute opening/closing and store readiness operations
Seniority
Mid-level, hands-on IC