Area Installation Specialist
Core
Area Installation Specialist responsible for managing the install job life cycle, conducting job site inspections, and ensuring customer satisfaction for home improvement installations.
Role type
Senior IC operations specialist (home improvement installation)
Builds
Residential home improvement installation projects
Domain
Home improvement / Construction
Deliverable
product features
Required skills
Job process management, customer experience management, technical measures, product affirmations, conflict resolution, change management, reporting systems proficiency
Preferred skills
Construction/home improvement industry experience, residential home improvement project management experience
Technologies
Reporting and related systems
Responsibilities
Conduct Job Site Inspections (JSIs) to review quality of work and service provider compliance; Manage all jobs from assigned area including assessing pre-existing conditions and performing technical measures; Resolve customer complaints and job-in-process items; Approve or escalate project changes; Ensure timely closure of open services
Seniority
Senior, hands-on IC