Area Installation Specialist
Core
Area Installation Specialist manages the install job life cycle for home improvement products, ensuring quality, customer satisfaction, and operational efficiency.
Role type
Senior IC operations specialist (home improvement installation)
Builds
Residential home improvement installation projects
Domain
Home improvement / Construction
Required skills
Job site inspection, customer complaint resolution, scope change management, service provider oversight, technical measures, product affirmation, cycle-time delay prevention
Preferred skills
Construction/home improvement industry experience, residential home improvement project management
Technologies
Reporting and related systems
Responsibilities
Conduct Job Site Inspections (JSIs) to review quality of work and service provider badging; Resolve customer complaints and open services; Manage job process including assessing pre-existing conditions and performing technical measures; Approve or escalate project changes; Ensure timely closure of open services within assigned area
Seniority
Senior, hands-on IC