Area Installation Specialist - Exteriors Boise, ID
Core
Area Installation Specialist responsible for managing the install job life cycle, conducting job site inspections, and ensuring customer satisfaction for exterior installations.
Role type
Senior IC operations specialist (home improvement installation)
Builds
Residential home improvement installation projects
Domain
Home improvement / Construction
Deliverable
product features
Required skills
Job site inspection, customer experience management, scope change resolution, service provider oversight, technical measures, product affirmation, cycle-time delay prevention
Preferred skills
Construction/home improvement industry experience, residential home improvement project management
Technologies
Reporting and related systems
Responsibilities
Conduct Job Site Inspections (JSIs) to review quality of work and service provider badging; Manage all jobs from assigned area including assessing pre-existing conditions and performing technical measures; Resolve customer complaints and job-in-process items such as scope changes; Ensure all open items are completed to customer satisfaction; Manage timely closure of open services within assigned area.
Seniority
Senior, hands-on IC