Area Installation Specialist - Exteriors Boise, ID
Core
Oversees the exterior installation job lifecycle, ensuring quality, managing service providers, and resolving customer issues.
Role type
Senior operations specialist (home improvement installation)
Builds
Residential home improvement installations
Domain
Home improvement / Construction
Deliverable
product features
Required skills
Job site inspection, service provider management, customer complaint resolution, scope change management, technical measures, product affirmation
Preferred skills
Construction/home improvement industry experience, residential home improvement project management
Technologies
Reporting and related systems
Responsibilities
Conduct Job Site Inspections (JSIs) to review quality and verify service provider credentials; Manage all jobs from assigned area including assessing pre-existing conditions and performing technical measures; Resolve customer complaints and job-in-process items such as scope changes and material needs; Ensure timely closure of open services and manage assigned Care Tickets.
Seniority
Senior, hands-on IC