District Installation Manager St. Louis, MO
Core
Lead a team of associates to manage the post-sale installation customer experience, ensuring effective execution of installation processes, job flow, and service programs for sold jobs.
Role type
Senior field operations manager (home improvement installation)
Builds
Residential home improvement installation services and customer care
Domain
Home improvement / Construction
Deliverable
product features
Required skills
Team leadership, customer experience management, operations management, data analysis, scheduling, conflict resolution, physical labor oversight
Preferred skills
Construction/home improvement industry experience, residential home improvement project management
Technologies
Reporting systems, data analytics tools
Responsibilities
Lead and manage a team of 2-5 associates for installation operations; Conduct Pre-Installation and Job Site Inspections to ensure quality standards; Manage job flow processes including scheduling, task completion, and service order processing; Address customer escalations and contract scope adjustments; Utilize data to meet cycle time, satisfaction, and margin targets; Perform audits and training for the install team.
Seniority
Senior, hands-on IC with team management