District Installation Manager St. Louis, MO
Core
Leads a team of associates to manage the post-sale installation customer experience, ensuring effective execution of installation processes, job flow, and service programs for sold jobs.
Role type
Senior IC operations manager (home improvement installation)
Builds
Residential home improvement installation services and customer care
Domain
Home improvement / Construction
Deliverable
product features
Required skills
Team leadership, process management, customer experience management, data analysis, conflict resolution, scheduling, audit execution, physical labor oversight
Preferred skills
Construction/home improvement industry experience, residential home improvement project management
Technologies
Reporting systems, data analytics tools
Responsibilities
Lead field install team in hiring, goal setting, and performance management; Conduct job site inspections and audits to maintain installation standards; Manage job flow processes including scheduling, task completion, and service order processing; Address customer escalations and contract scope adjustments; Utilize data to meet cycle time, satisfaction, and margin targets.
Seniority
Senior, hands-on IC