Operations Experience Manager
Core
Store leadership role executing operational standards, leading order fulfillment, managing customer service, and overseeing opening/closing processes.
Role type
Senior IC retail operations manager
Builds
Store operations, order fulfillment workflows, and customer service experiences
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
operational execution, team leadership, safety compliance, conflict resolution, performance management, inventory management, scheduling
Preferred skills
big box retail experience, home improvement industry knowledge, merchandising experience
Technologies
HDPhone, Bravos, Homers
Responsibilities
Lead order fulfillment and receiving workflows; coach associates on safety and customer service; manage opening/closing and store readiness; audit delivery orders for quality; resolve customer concerns; enforce safety and operational standards.
Seniority
Senior, hands-on IC