Pro Experience Manager
Core
Oversee store standards, customer service, and operational processes for the Pro (professional) team at The Home Depot, driving sales and loyalty.
Role type
Senior retail operations manager (specialty)
Builds
Pro customer experience, store readiness, and operational continuity
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
Service leadership, inventory execution, order quality validation, performance management, safety compliance, staffing management
Preferred skills
Big box retail experience, home improvement industry knowledge
Technologies
hdPhone, Bravos, Homers
Responsibilities
Model service standards and coach associates on customer interactions; manage Pro area to minimize wait times and ensure inventory availability; validate deliveries and will calls for accuracy; conduct safety training and enforce safety protocols; perform opening/closing duties and lead store kickoff meetings; provide performance coaching and manage associate development plans.
Seniority
Senior, hands-on IC