Operations Experience Manager
Core
Store leadership role executing operational standards, customer service, and order fulfillment workflows while managing a team of associates.
Role type
Senior IC retail operations manager
Builds
In-store customer experience and efficient order fulfillment processes
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
Team leadership, operational execution, customer service, safety compliance, performance management, conflict resolution, inventory management, scheduling
Preferred skills
Big box retail experience, home improvement industry knowledge, merchandising experience
Technologies
HDPhone, Lift Equipment
Responsibilities
Lead Order Fulfillment team for picking, staging, and loading; coach associates on safety and service policies; manage opening/closing procedures and store readiness; audit delivery orders for quality; resolve customer concerns; conduct performance reviews and recruitment support
Seniority
Senior, hands-on IC