Enterprise Senior UX Designer
Core
Service design focused UX Designer shaping enterprise systems, services, and workflows for one of the world's largest retailers to improve experiences for associates and customers.
Role type
Senior UX Designer (Service Design)
Builds
End-to-end experiences, service blueprints, journey maps, workflows, prototypes, and experience frameworks for retail products and services.
Domain
Retail / Enterprise Software
Deliverable
product features
Required skills
Human-centered design, service design methodologies, systems thinking, user research, data synthesis, stakeholder facilitation, design thinking, prototyping, experience design
Preferred skills
Agile software development experience, complex project self-management, fast-paced environment adaptability
Technologies
Service design tools, prototyping tools, research tools
Responsibilities
Execute experience vision by combining user research with OKRs; lead stakeholder meetings to drive product alignment; advocate for design-centered thinking; provide UX design artifacts and test usability; lead data collection and synthesis; coach junior resources and mentor apprentices.
Seniority
Senior, hands-on IC with mentorship