Lead Services Ops Analyst
Core
Lead Decision Analyst serving as a data strategy consultant and senior analytical partner for the Home Services online portfolio, defining analytical solutions to reduce customer friction and grow the online lead-generation funnel.
Role type
Senior IC data strategy analyst (online/digital analytics)
Builds
Actionable insights, analytics pipelines, and dashboards for the Home Services online portfolio
Domain
Retail / E-commerce / Online Services
Deliverable
production ML models | dashboards & analysis | product features
Required skills
SQL (BigQuery), A/B testing, causal inference, hypothesis testing, data pipeline architecture, stakeholder management, project management
Preferred skills
Python, Tableau, Adobe Analytics, Dataform, medallion architecture, Google Cloud Platform, AI-based storytelling, LLM-generated narratives
Technologies
BigQuery, Dataform, Tableau, Adobe Analytics, Python, Google Cloud Platform, GitHub, Jupyter Notebooks
Responsibilities
Define analytical solutions for ambiguous business problems; design and maintain analytics pipelines; lead complex projects and mentor analysts; communicate insights to technical and non-technical leaders; develop KPI frameworks and OKR dashboards
Seniority
Senior, hands-on IC with mentorship responsibilities