Services License Manager
Core
Ensures compliance with state and local regulatory license requirements for Home Depot's At Home Services, managing trade licenses, overseeing field compliance audits, and resolving customer complaints.
Role type
Senior IC compliance manager (construction services)
Builds
Regulatory compliance and quality assurance for service provider installations
Domain
Home improvement retail / Construction services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Contractor licensing management, regulatory compliance, field audit supervision, customer complaint resolution, data analysis, process improvement
Preferred skills
Master Electrician trade license, contractor permitting/inspection experience, relationships with regulatory agencies
Technologies
Microsoft Office Suite
Responsibilities
Maintain specific trade licenses and take state regulated exams; oversee Field compliance activities including jobsite quality audits; act as primary decision-maker for customer complaints and approve satisfaction mark-downs; meet with state/local officials to resolve compliance issues; perform ad hoc data analysis to identify risks and propose process improvements
Seniority
Senior, hands-on IC