Oportunidades: Liderança de Lojas e Plataformas (Brasil)
Core
Lead a business unit (branch, call center, or digital platforms) to drive commercial results, develop team members, and ensure customer experience excellence.
Role type
Senior retail banking business unit leader
Builds
Retail banking business units (physical branches, call centers, and digital platforms)
Domain
Retail banking
Required skills
High-net-worth client management, financial products knowledge (credit, investments, insurance), team leadership, NPS management, sales target management, regulatory compliance, business development, performance management
Preferred skills
Postgraduate degree in related fields, CPA/CPRO-R/CPRO-I certification
Technologies
N/A
Responsibilities
Manage business unit operations and infrastructure, train and develop team members, supervise client service and ensure experience excellence, manage NPS and daily sales needs, visit micro-regions to foster new business, engage with the team
Seniority
Senior, hands-on IC