Bilingual First Party Collections Representative - Spanish
Core
Contact first-party past-due accounts via phone, chat, and email to negotiate payments, resolve discrepancies, and update records.
Role type
Entry-level Bilingual Collections Representative
Builds
Debt recovery and account resolution for funeral service customers
Domain
Financial Services / Collections / Funeral Industry
Deliverable
Client delivery
Required skills
Persuasive communication, payment negotiation, account research, multi-channel communication (phone/chat/email), database management, skip tracing
Preferred skills
Call center experience, accounts receivable, inside sales, customer retention
Technologies
Proprietary collections software, MS Office Outlook, PCI-compliant payment links
Responsibilities
Respond to inbound calls for past-due accounts, negotiate payment plans, post payments, research account discrepancies, update customer records, utilize skip tracing
Seniority
Entry-level, works under guidance