Customer Experience Adviser | S1 | Retail | Poole | L260
Core
First point of contact for customers in branch or over the phone, assisting with transactions, queries, servicing, and fraud protection.
Role type
Customer Experience Adviser (Retail Banking)
Builds
Customer relationships and solutions for Santander retail and commercial banking customers
Domain
Retail Banking
Deliverable
product features
Required skills
Customer service delivery, Communication, Problem solving, Fraud protection awareness, Transaction handling, Relationship building
Responsibilities
Acting as the first point of contact for customers in branch or over the phone, Assisting with day-to-day transactions, queries and servicing, Answering customer calls into our contact centre, Building relationships and finding solutions, Developing knowledge of services and products, Identifying new ways to improve the customer experience