Call Support Associate
Core
Deliver customer service and operational support to independent distributor partners via phone, email, and system management.
Role type
Associate-level customer support and operations specialist
Builds
Order management, settlement, and plant close processes for independent distributors
Domain
Consumer Packaged Goods (CPG) / Distribution
Deliverable
client delivery
Required skills
Active listening, critical thinking, database management, Microsoft Office proficiency, error correction, process documentation, cross-functional communication
Preferred skills
DSD operations experience, IDP support experience, IDOC troubleshooting, system implementation support, Spanish language ability
Technologies
SAP, ServiceNow, database systems
Responsibilities
Respond to phone and email inquiries from independent distributors; process and support plant or IDP setup changes; initiate plant closes; audit transactions daily; correct IDOC and interface errors; test and implement new systems; support order management and settlement; draft communications for distributors
Seniority
Associate, individual contributor