Sr. Manager, Global Infrastructure Service Delivery
Core
Overseeing performance, reliability, and continuous improvement of global IT infrastructure operations including network, compute, storage, backup, and modern workplace services.
Role type
Senior Manager, Global Infrastructure Service Delivery
Builds
Global managed services for network, compute, storage, backup, disaster recovery, and modern workplace
Domain
IT Infrastructure & Operations (Manufacturing/Industrial)
Required skills
Vendor management, SLA/KPI management, ITIL service management, Capacity planning, Disaster recovery governance, Stakeholder management, Contract negotiation
Preferred skills
Azure/GCP hybrid cloud architecture, Modern workplace technologies (M365, Intune, SCCM), Manufacturing/Industrial environment experience
Technologies
Microsoft Azure, GCP, Microsoft 365, Intune, SCCM, AIOps tools
Responsibilities
Lead delivery of core infrastructure services (Network, Compute, Storage, Backup, DR, EUC), Oversee day-to-day managed services operations ensuring SLA compliance, Manage vendor relationships and conduct performance reviews, Govern backup, recovery, and disaster readiness, Monitor system capacity and drive optimization, Maintain governance over privileged user access and security compliance
Seniority
Senior, hands-on IC