Assistant Manager, Infrastructure & Cloud
Core
Leading and managing enterprise Infrastructure, Cloud Platforms, and End User Services to ensure secure, reliable, scalable, and cost-effective technology services.
Role type
Senior IC infrastructure and cloud manager
Builds
Enterprise infrastructure platforms, cloud environments, and end-user support services
Domain
Technology / Cloud / Infrastructure
Required skills
Enterprise infrastructure management, Cloud platform management, End User Services management, Vendor management, Disaster recovery planning, Cloud architecture design, IT service delivery, Endpoint security, Capacity planning, Stakeholder management
Preferred skills
Microsoft Azure expertise, Infrastructure-as-Code, Automation, Workplace productivity initiatives
Technologies
Microsoft Azure, Microsoft 365, Teams, Exchange Online, SharePoint, OneDrive, Intune, LAN, WAN, Wireless, Firewalls, VPN, Virtualization, Backup, Servers, Storage
Responsibilities
Lead planning, design, implementation, and support of enterprise infrastructure platforms; Ensure availability, reliability, scalability, and performance of infrastructure services; Manage infrastructure lifecycle, capacity planning, patching, upgrades, and technology refresh initiatives; Oversee network infrastructure including LAN, WAN, wireless, internet connectivity, firewalls, and VPN services; Establish and maintain disaster recovery and business continuity capabilities; Monitor infrastructure health and implement proactive measures to minimize service disruptions; Ensure infrastructure complies with corporate security standards, regulatory requirements, and audit expectations; Manage infrastructure vendors, service providers, contracts, maintenance agreements, and licensing; Lead the governance, administration, and optimization of cloud platforms including Microsoft Azure and other approved cloud services; Develop and maintain cloud architecture standards, security baselines, and operational procedures; Ensure cloud environments are secure, resilient, scalable, and cost efficient; Implement cloud monitoring, automation, Infrastructure-as-Code, and operational best practices; Manage cloud capacity, performance, consumption, and cost optimization initiatives; Evaluate emerging cloud technologies and provide recommendations for continuous improvement; Lead End User Services including Service Desk, desktop support, endpoint management, collaboration tools, and workplace technologies; Ensure effective delivery of IT support services and achievement of service level commitments; Oversee device lifecycle management including procurement, deployment, maintenance, and retirement; Manage Microsoft 365 services including Teams, Exchange Online, SharePoint, OneDrive, Intune, and related collaboration platforms; Drive workplace productivity initiatives and improve overall employee technology experience; Establish endpoint security, device compliance, and asset management standards; Monitor user satisfaction and implement continuous service improvement initiatives.
Seniority
Senior, hands-on IC with leadership responsibilities