Call Center Operator II
Core
Serves as a key liaison between patients, clinical staff, and food service operations to ensure timely delivery of high-quality, patient-specific meals.
Role type
Room Service Operator (Call Center)
Builds
Patient meal delivery and dietary compliance
Domain
Healthcare / Food Service
Deliverable
physical/clinical work
Required skills
menu selection assistance, order entry management, dietary needs clarification, meal delivery coordination, issue resolution, record maintenance
Preferred skills
bilingual communication, Registered Diet Technician credentials, therapeutic diet knowledge
Technologies
Computrition, Microsoft Office
Responsibilities
Assist patients with menu selection and dietary orders, enter and manage meal orders accurately, communicate with patients and staff to clarify needs, ensure meals are delivered within timelines, identify unordered patients and facilitate service, respond to requests and escalate issues, coordinate delivery of nourishments and supplements, maintain accurate diet records, support team training, adhere to food safety guidelines, assist with tray delivery and pickup
Seniority
Entry-level, hands-on IC