Procurement Helpdesk Lead - Fixed term
Core
Lead the 2nd line of a procurement helpdesk, resolving complex queries and systemic operational problems for business end users and suppliers while driving process improvements.
Role type
Senior Procurement Operations Lead (Helpdesk)
Builds
S2P (Source-to-Pay) processes and user/supplier experience
Domain
Energy / Procurement & Supply Chain
Required skills
Procurement Operations expertise, Source-to-Contract and Procure-to-Pay systems, Ariba, Root cause analysis, Continuous improvement, Cross-functional leadership, Data analysis
Preferred skills
Training content development, Strategic solution implementation, Cross-cultural collaboration, Conflict resolution
Technologies
Ariba, S2P systems
Responsibilities
Resolve complex procurement queries and systemic operational problems, Identify areas of improvement in S2P processes, Analyze data and conduct root cause analysis, Support reporting and data insights, Handle escalations for high-priority issues, Optimize team work and performance
Seniority
Senior, hands-on IC
