International Mobility Client Services SME
Core
Coach and mentor a team of International Mobility (IM) Client Services specialists while delivering end-to-end HR IM services for assigned transferees and business-facing HR.
Role type
Senior IC International Mobility Client Services SME
Builds
End-to-end IM services, assignment documentation, and policy exception requests for bp's international transferees.
Domain
Energy industry + International Mobility/HR
Deliverable
client delivery
Required skills
International Mobility processes, assignment lifecycle management, expat systems (MyMobility), policy interpretation, data management, vendor performance monitoring, complex issue resolution, compensation package management, cross-timezone flexibility
Preferred skills
Cultural adaptability, strategic project support, continuous improvement initiatives
Technologies
MyMobility, Microsoft Office
Responsibilities
Coach and mentor IM Client Services specialists; Own end-to-end IM requests, updates, issues, and escalations; Deliver high-impact HR IM Services for transferees and business-facing HR; Provide first-level support for P&C and business on mobility projects; Develop relationships with host model advisors; Advise on policy-related disputes; Ensure data quality and security in IM assignments and expatriate payroll; Manage changes to compensation and assignment packages; Investigate and resolve complex multi-stakeholder issues; Manage policy exception requests.
Seniority
Senior, hands-on IC