Security Support Engineer II
Core
Deliver in-depth troubleshooting on advanced network, security, and infrastructure issues to ensure 99.999% network availability SLO for customers.
Role type
Senior IC security support engineer (NOC)
Builds
Production services spanning Kubernetes, cloud environments, data centers, and enterprise security products
Domain
Cybersecurity, Network Operations, Cloud Infrastructure
Required skills
Network protocol troubleshooting (OSPF, BGP, TCP/UDP, IPv6), Kubernetes/container networking, Cloud environments (AWS EKS), WAF/DDoS mitigation, Observability tools (Grafana, Splunk), Automation (Python, Ansible, IaC), Root Cause Analysis
Preferred skills
Multi-OS LAN/WAN/SD-WAN management, Zero Touch Provisioning, Stakeholder management
Technologies
Kubernetes, AWS EKS, Grafana, Splunk, Python, Ansible, Jenkins, Git, ZTP, WAF, Load Balancers, SDN
Responsibilities
Enhance observability by implementing automations and advanced monitoring solutions; Configure and manage customized alerting systems for DDoS and availability; Conduct Root Cause Analysis of network incidents; Troubleshoot advanced network configurations including SDN, switches, routers, and firewalls; Proactively monitor network performance and optimize incident triggers; Participate in on-call rotation for 24/7 business operations
Seniority
Senior, hands-on IC
