Cloud Support Engineer (SRE Development)
Core
Hybrid role combining technical support and Site Reliability Engineering (SRE) to run, support, and scale an AI Security Public SaaS platform operating AI inference workloads.
Role type
Senior IC Cloud Support Engineer (SRE Development)
Builds
Scalable, resilient infrastructure for AI inference workloads within a SaaS environment
Domain
Cybersecurity, AI Security, Cloud Infrastructure
Deliverable
production ML models | infrastructure
Required skills
Cloud architecture (AWS), scripting (Python), web technologies (HTTP, REST APIs, JSON), ticketing systems, incident management, system administration
Preferred skills
Observability tools (Prometheus, Grafana), configuration management (Terraform), Kubernetes, PostgreSQL, Linux, networking fundamentals, SRE principles
Technologies
AWS, Python, Prometheus, Grafana, Terraform, Kubernetes, PostgreSQL, Linux
Responsibilities
Monitor SaaS application metrics and logs to prevent service disruptions; serve as primary point of contact for technical customer inquiries and troubleshoot issues; design and implement automation to streamline incident response; partner with engineering teams to improve platform reliability and performance
Seniority
Mid-level, hands-on IC
