Associate Software Application Engineer – Dynamics 365 Support
Core
Provide Level 1/2 support for Dynamics 365, Power Platform, and Azure-hosted enterprise applications.
Role type
Associate Software Application Engineer (Dynamics 365 Support)
Builds
Stable operation of Dynamics 365 Commerce, CRM, and Case Management applications
Domain
Enterprise Software Support / Microsoft Dynamics 365
Deliverable
client delivery
Required skills
Dynamics 365 (Commerce, CRM, Case Management), Incident Management, ServiceNow, Azure environments, Knowledge Management tools
Preferred skills
Power Apps, Power BI, Confluence, Jira
Technologies
Dynamics 365, Power Platform, Azure, ServiceNow, Confluence, Jira
Responsibilities
Investigate and resolve incidents using SOPs, Manage and update tickets in ITSM tools, Collect logs and diagnostic information, Support application validation across environments, Contribute to knowledge management documentation
Seniority
Junior, hands-on IC