L2 Network Support Engineer = Hershey
Core
Provides full-range field engineering support for large and complex clients, including advanced maintenance, low-complexity installation, and onsite service ownership.
Role type
L2 Network Support Engineer (Field Engineering)
Builds
Onsite service delivery and technical resolution for assigned client base
Domain
IT Infrastructure / Field Services
Deliverable
client delivery
Required skills
advanced maintenance, low-complexity installation, technical troubleshooting, systemic issue resolution, client service metrics reporting, process improvement
Preferred skills
technical certification, Associate Degree
Technologies
advanced tools
Responsibilities
Perform advanced-level maintenance on products, conduct scheduled installs, resolve client problems, identify and resolve systemic issues, contribute to client services metrics reporting, monitor technical and process issues
Seniority
Mid-level, hands-on IC