Ingeniero de Servicio en Campo Master
Core
Master Field Service Engineer providing direct IT hardware and software support to office, manufacturing, and engineering environments.
Role type
Senior Field Service Engineer (IT Infrastructure)
Builds
IT support processes, tools, and documentation for company operations
Domain
IT Infrastructure / Manufacturing Support
Required skills
Desktop and laptop imaging, Active Directory management, Client-side networking and troubleshooting, Cisco IP phone support, Malware removal, Technical training delivery, Process improvement
Preferred skills
Mac hardware and OS X support, Enterprise iOS device management, Altiris/Symantec Management Console, CAD/Pro-E/Solid Works
Technologies
Windows 7/XP/10, Office 2007–2010, Symantec End Point Protection, Active Directory, Cisco IP phones, WebEx, Altiris, Symantec Management Console
Responsibilities
Build, configure, and deploy desktops, laptops, and peripherals; Troubleshoot and resolve client escalations; Provide technical guidance and training to internal associates; Monitor equipment and system performance; Create internal documentation and self-help articles; Support server installations, back-ups, and networking implementations.
Seniority
Senior, hands-on IC