Pega Senior Systems Architect
Core
Designing, implementing, and governing Pega Constellation-based Customer Service solutions for government agencies.
Role type
Senior Pega Systems Architect
Builds
Scalable, maintainable Pega solutions aligned with government policies and security standards.
Domain
Government services, Customer Service, Case Management
Deliverable
production ML models | product features
Required skills
Pega Senior System Architect (SSA) certification, Pega Customer Service, Advanced case management, Data modelling, Rule design, Pega Guardrails, Performance tuning, Reuse patterns, Secure coding practices, Agile/Scrum methodology
Preferred skills
Pega Constellation architecture, Australian Government platforms, Pega Government Platform, Self-Service Portals, Omni-Channel delivery, Records management, Cloud deployments (AWS/Azure/Government Cloud)
Technologies
Pega, Pega Constellation, Pega Customer Service, AWS, Azure, Government Cloud
Responsibilities
Design and implement scalable Pega solutions, Build complex case types and service flows, Develop Constellation-based UIs with minimal customization, Implement reliable integrations with error handling, Provide technical guidance and mentorship to junior staff, Troubleshoot complex technical issues, Manage deployment and post-implementation support
Seniority
Senior, hands-on IC
