Pega Senior Systems Architect
Core
Design, implement, and govern Pega Constellation-based Customer Service solutions for Government, aligning with policies, security standards, and service delivery outcomes.
Role type
Senior Pega Systems Architect (SSA)
Builds
Scalable, maintainable Pega solutions for government service delivery
Domain
Government / Customer Service / Case Management
Required skills
Pega Senior System Architect (SSA) certification, Pega Customer Service, Advanced case management, Data modelling, Rule design, Pega Guardrails, Performance tuning, Reuse patterns, Secure coding practices, Agile/Scrum
Preferred skills
Pega Constellation architecture, Australian Government platforms, Pega Government Platform, Self-Service Portals, Omni-Channel delivery, Records management, Cloud deployments (AWS/Azure/Government Cloud)
Technologies
Pega, Pega Constellation, Pega Customer Service, Pega Guardrails, DX APIs, AWS, Azure, Government Cloud
Responsibilities
Design and implement scalable Pega solutions, Develop complex case types and service flows, Build Constellation-based UIs with minimal customization, Implement reliable integrations with error handling, Provide technical guidance and mentorship, Troubleshoot complex technical issues, Manage deployment and post-implementation support, Advocate for latest Pega technologies
Seniority
Senior, hands-on IC
