Network Operation Centre (NOC) Shift Engineer
Core
Monitor and manage critical facility systems (power, cooling, fire suppression) and network performance in a data centre environment to ensure uptime and availability.
Role type
NOC Shift Engineer (Data Centre/Facilities)
Builds
Uptime and availability of facility-related services and network infrastructure
Domain
Real Estate / Data Centre Operations
Required skills
Network monitoring, alarm analysis, incident management, root cause analysis, change management, network documentation, troubleshooting, familiarity with routers/switches/firewalls/load balancers, ITIL
Preferred skills
Experience in NOC or data centre environment, certifications
Technologies
Network monitoring tools, BMS systems, network hardware (routers, switches, firewalls, load balancers)
Responsibilities
Monitor and manage critical facility systems such as power, cooling, and fire suppression; Conduct "eyes on glass" for facility equipment alarms; Perform alarm analysis and propose suggestions to reduce alarms; Handle and manage network incidents including recording, escalating, and ensuring timely resolution; Maintain accurate and up-to-date network documentation for BMS systems; Participate in change management processes; Collaborate with other IT teams to address network-related issues; Ensure smooth transitions between shifts.
Seniority
Mid-level (3+ years experience common)