Facilities Operations Manager
Core
Overseeing and optimizing account-based Integrated Facility Management (IFM) operations processes to deliver best-in-class outcomes and improve client experience.
Role type
Senior IC Facilities Operations Manager
Builds
Efficient and repeatable operational processes, risk registers, asset databases, and maintenance strategies for multi-site building portfolios.
Domain
Commercial Real Estate / Facility Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Matrix management, process improvement, vendor management, CMMS utilization, data governance, risk management, capital budgeting support, team leadership, stakeholder management, operational cost reduction
Preferred skills
Engineering background, MEP systems familiarity, experience in matrix organizations, innovation in service delivery
Technologies
Corrigo, IntelliCommand, Operations Risk Register, Telecom Site Tiering Tracker, Field Guide Processes, Arc Flash Program, JLL Client Assurance Program (JCAP), Computerized Maintenance Management Systems (CMMS)
Responsibilities
Lead and develop a team of Facility Managers and Engineers; manage operational systems and tools; oversee asset database and maintenance programs; implement strategic vendor management frameworks; drive continuous process improvement and cost reduction; manage client risk registers and reporting; ensure work order service levels and KPIs are met.
Seniority
Senior, hands-on IC with management responsibilities