Asset Experience Manager
Core
Strategic leader and operational expert for commercial property portfolios, serving as the primary client relationship owner while managing day-to-day property operations and team leadership.
Role type
Senior IC Asset Experience Manager
Builds
Commercial property portfolios for Royal London
Domain
Commercial Real Estate / Property Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Commercial property management, building systems knowledge, maintenance planning, facility management, strategic portfolio planning, risk management, RICS standards, regulatory compliance, health and safety legislation, sustainability standards, ESG strategy implementation, property management technologies
Preferred skills
Stakeholder management, emergency planning, business continuity, customer experience improvement, financial accountability, lease management, supplier contract management, ESG reporting
Technologies
Yardi, Riskwise, Prism, Deepki, Workflow systems, Proactis, Vision
Responsibilities
Collaborate with asset managers to set strategy and lead client relationships; serve as primary point of contact for customer enquiries and service requests; manage service charge budgets, reconciliations, and financial trackers; handle lease queries, compliance checks, and customer applications; conduct property inspections and submit reports; manage risk actions, H&S checks, and void management; support ESG initiatives and sustainability reporting; oversee supplier contracts and maintenance works; handle property transitions and disposals; manage insurance claims and contracts.
Seniority
Senior, hands-on IC