MTS Service Delivery Manager
Core
Operational and regional execution leader for a dedicated client account, responsible for day-to-day service delivery, performance accountability, and quality assurance across all MTS operations in their region.
Role type
Senior Service Delivery Manager (Facilities/Technical Services)
Builds
Reliable service delivery for commercial real estate clients (retail, QSR, F&B) ensuring SLA compliance and operational reliability.
Domain
Commercial Real Estate / Technical Facilities Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Regional operations management, SLA/KPI monitoring, staffing optimization, quality audit execution, client relationship management, technical services knowledge (MEP/HVAC), data analysis, cross-functional collaboration
Preferred skills
Food & Beverage/QSR/retail operations experience, field service platforms (Corrigo), QA/compliance background, process improvement expertise
Technologies
Corrigo, Microsoft Office Suite, asset management systems
Responsibilities
Serve as primary operational point of contact for client facility managers; monitor SLA performance and KPI execution; conduct quality audits and safety inspections; coordinate staffing plans and coverage for store openings/closings; resolve operational escalations and scheduling conflicts; drive corrective action plans for at-risk metrics.
Seniority
Senior, hands-on IC