Network Operations Center (NOC) Technician
Core
Monitor data center infrastructure and IT systems from the Network Operations Center, ensuring proactive detection and rapid response to issues affecting availability or performance.
Role type
NOC Technician
Builds
Data center uptime and system stability
Domain
Real estate / Data center operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT systems knowledge, monitoring tools proficiency, ticketing system management, incident response coordination, documentation, shift rotation adaptability
Preferred skills
Data center operations experience, ITIL Foundation, CompTIA A+ or Network+, monitoring tool certifications (Nagios, SolarWinds)
Technologies
BMS, Nagios, SolarWinds, ticketing systems, video surveillance systems, access control systems
Responsibilities
Monitor infrastructure and environmental systems via BMS and monitoring tools, Track and respond to alarms from critical systems, Create and manage incident tickets in ticketing system, Coordinate response activities with engineering teams, Communicate with clients regarding incidents and maintenance, Maintain NOC documentation and runbooks, Generate operational reports and dashboards, Monitor access control and video surveillance systems, Coordinate with Remote Hands team for physical tasks, Escalate critical issues per escalation matrix, Document all activities in shift logs, Support 24/7 NOC operations through shift rotation, Maintain updated contact lists and escalation procedures
Seniority
Junior to Mid-level, hands-on IC