Mall Head
Core
Lead the overall success of a premier shopping centre, driving financial performance, operational excellence, and market leadership to create a vibrant community hub.
Role type
Senior IC Mall Head (Property Management)
Builds
Retail destinations and lifestyle hubs
Domain
Commercial Real Estate / Retail Operations
Deliverable
product features
Required skills
P&L management, rent collection, CAM budgeting, utility billing, vendor management, safety compliance, crowd control, retail presentation, MIS reporting, stakeholder coordination
Preferred skills
AGM/GM level experience, hotel management background, engineering background
Technologies
MS Office, reporting tools
Responsibilities
Oversee complete mall operations including property management, tenant coordination, and contract services; Ensure uninterrupted day-to-day operations and a safe, customer-friendly environment; Manage P&L including rent collection, CAM budgeting, and utility billing; Monitor vendor performance and establish selection criteria; Analyze business performance and shopper behavior; Implement initiatives to enhance customer satisfaction and footfall; Manage traffic flow, parking, and crowd control during peak hours and emergencies.
Seniority
Senior, hands-on IC