Technical Customer Engineer
Core
Provide on-site technical support, installation, maintenance, and troubleshooting for packaging equipment and systems in the North-West Piedmont region of Italy.
Role type
Field Technical Customer Engineer (IC)
Builds
Packaging equipment and fluid management systems for manufacturing processes
Domain
Industrial automation / Packaging machinery
Deliverable
physical/clinical work
Required skills
PLC troubleshooting, electromechanical systems diagnosis, hardware/software repair, technical documentation interpretation, customer relationship management, service inventory management, basic user training
Preferred skills
Packaging industry experience, cross-functional collaboration, business opportunity identification, adaptability to new technologies
Technologies
PLCs, SAP C4C, CRM tools, Microsoft Office
Responsibilities
Install, configure, maintain, and repair packaging equipment; diagnose and resolve hardware, software, and system issues; document service activities and technical findings; manage customer service requests and prioritize activities; collaborate with Sales to identify service opportunities and achieve revenue targets; provide technical guidance and basic user training; ensure compliance with safety regulations and quality standards.
Seniority
Mid-level, hands-on IC
