Facilities Executive Soft Services
Core
Oversee and manage the delivery of soft services (housekeeping, security, landscaping, waste management) within assigned facilities to ensure high-quality service and client satisfaction.
Role type
Senior IC Facility Management Executive (Soft Services)
Builds
Operational soft services programs for commercial real estate clients
Domain
Commercial Real Estate / Facility Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Vendor and contract management, Service level agreement (SLA) negotiation, Budget and cost management, Client relationship management, Health, safety, and environmental compliance, Team supervision and training, Quality assurance auditing, Facility management software proficiency
Preferred skills
IFMA or RICS certification, Sustainability and green building operations knowledge, ISO standards familiarity
Responsibilities
Monitor service quality through inspections and audits, Manage vendor performance reviews and scorecards, Serve as primary client contact for soft services matters, Prepare and manage soft services budgets, Ensure compliance with regulations and policies, Supervise soft services staff and contract personnel
Seniority
Senior, hands-on IC