Workplace Manager
Core
Autonomous operational lead for integrated facilities management services across a multi-building campus, ensuring end-to-end service delivery, operational excellence, and financial performance.
Role type
Senior IC Workplace Manager (Facilities Management)
Builds
Unified campus experience through coordinated cleaning, engineering, and safety services for a commercial real estate client.
Domain
Commercial Real Estate / Integrated Facilities Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operational decision-making, stakeholder relationship management, emergency response coordination, work order management, financial performance monitoring, team integration, health and safety compliance, sustainability program execution
Preferred skills
Digital transformation adoption, P&L management, supplier relationship leverage, coaching and performance feedback
Technologies
CAFM systems, Corrigo, Azara
Responsibilities
Take full operational ownership of the site and make independent decisions on day-to-day service delivery; Approve emergency works and authorize necessary interventions to maintain business continuity; Execute work order management using CAFM system; Coordinate JLL-delivered cleaning and engineering services to meet SLAs; Conduct regular site inspections and quality audits; Respond to urgent service requests and escalations; Lead emergency response coordination and business continuity planning; Monitor and analyze KPIs and service metrics; Support digital transformation initiatives including adoption of Corrigo and Azara; Support P&L management for profitability and growth targets; Foster a strong team culture among on-site JLL cleaning and engineering personnel; Coordinate workplace health, safety, and compliance requirements; Execute daily sustainability practices including energy management and waste reduction.
Seniority
Senior, hands-on IC
