Asset Experience Lead
Core
Lead a community of Asset Experience Managers for commercial property portfolios while serving as the primary operational expert and client relationship owner for Royal London assets.
Role type
Senior IC Asset Experience Lead (Property Management)
Builds
Operational excellence and client experience for commercial real estate portfolios
Domain
Commercial Real Estate / Property Management
Deliverable
client delivery
Required skills
line management, performance management, client relationship management, financial management, lease administration, health & safety compliance, ESG strategy implementation, stakeholder liaison
Preferred skills
RICS Professional Standard knowledge, emergency planning expertise, data analysis
Technologies
Proactis, ISO14001 systems, ESG databases
Responsibilities
Provide line management and performance reviews for Asset Experience Managers; serve as primary escalation point for complex operational and client issues; manage service charge budgets and reconciliations; oversee lease compliance and customer applications; conduct health & safety inspections and risk management; implement ESG initiatives and sustainability reporting.
Seniority
Senior, hands-on IC with leadership responsibilities